Frequently Asked Questions

Where is your store located?

We are located at 1484B Dominion Road, Mt Roskill, Auckland, New Zealand. Check out our homepage or our social media for store hours.

How much does shipping cost?

We offer free shipping anywhere in New Zealand for orders over $100. Otherwise, we offer flat-rate shipping within New Zealand for $10 (please note that a surcharge applies for any orders to rural delivery addresses).

Once dispatched, you will receive an email containing your tracking number. Please allow 2-4 working days for delivery once dispatched.

If you have not received your order due to post issues, My Little Library will assist to the best of our ability to help locate your order. However please note, once the order has been dispatched, My Little Library have no control over the operations of NZ Post and its agents regarding delivery of your order.

We also allow pickup from our store which is located at 1484B Dominion Road, Mt Roskill, Auckland, New Zealand. Please choose the ‘Pickup’ option at checkout. Once your order is ready, we will email you our address and organise a time for you to pick up your order.

Do you ship internationally?

Yes we ship internationally. Shipping costs will be calculated at checkout and has a timeframe of 6-20 working days (depending on location and selected service).

Please note, My Little Library will not be responsible for any custom duties or taxes charged by any international authorities to your order. Any fees imposed by international authorities are the responsibility of the customer.

Can I get a refund for my product?

We will make all efforts to ensure the product descriptions are accurate so that you are able to make an informed decision when you are purchasing.

My Little Library does not offer refunds for change of mind, but we do allow you to exchange the item within 2 weeks of purchase or alternatively we can provide you with store credit.

For any exchanges, the product must be unused and in its original condition (ie new, undamaged, with original packaging). Any costs related with exchange like shipping costs are to be paid by the customer.

Can I request specific items to be ordered?

We welcome recommendations and requests. We will do our best to try and source these products for you.

Do you provide discounts?

We have a loyalty program called MyStarRewards, where customers can earn points to get discounts on future orders.

Please also note, that 10% of all our profits are being donated to charities.

What is MyStarRewards?

MyStarRewards is the loyalty program for My Little Library. Sign in to MyStarRewards using the rewards button on the bottom right hand side of your webpage.

Earn points every time you shop! Every $1 spent earns you 2 points. You can redeem this with your next purchase.

To get you started, you can earn 50 points by creating a My Little Library customer account. To do this, simply sign up using the customer login icon at the top righthand side of the webpage (next to the cart).

How do I find out about new products or sales?

You can follow us on Instagram and Facebook to get the latest updates at My Little Library. You can also subscribe to emails to be the first to know about new collections and exclusive offers. To do this, simply scroll down to the bottom of the homepage and fill in your email details.

What if my items are damaged?

All products are personally checked by us for damage before being packed and sent. We also take extra care when wrapping items to make sure they are secure and protected during shipment. However, if you do have a faulty/damaged product please contact us directly so we can help.

My Little Library is not liable for any products damaged or lost during shipping. If you do not receive your order in the mail, please contact us directly with your order number and we’ll do our best to help you resolve the issue.